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Tip: A higher referral growth rate indicates that your referral program is scaling effectively, while a lower rate may suggest that adjustments are needed.
Referral growth rate measures the pace at which new users are being acquired through referrals. It reflects the success of your referral program and how efficiently it contributes to your overall user acquisition strategy. Regular tracking helps identify when programs are underperforming and where adjustments are necessary to drive more growth.
Industry | Typical Referral Growth Rate (%) |
SaaS / Software | 5% – 15% |
E-commerce | 10% – 25% |
Mobile Apps | 15% – 30% |
Fintech | 10% – 20% |
EdTech | 5% – 15% |
Note: Benchmarks can vary widely based on your industry, customer acquisition strategy, and product type. Adjust these figures based on your unique business model.
Scenario:
Over the previous six months, your referral program had 500 users, and in the current six-month period, 700 users were acquired through referrals.
Calculation:
Interpretation:
The referral growth rate of 40% over six months indicates that the referral program is expanding at a steady pace, with an average monthly growth of 6.67%.
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Answers to Frequently Asked Questions
Referral growth rate measures the percentage increase in users gained via referral programs over a specific time period.
It’s calculated by comparing the number of new referral users to the number of previous referral users, then dividing by the earlier user count.
A good referral growth rate is one that consistently increases from month to month. Rates vary by industry, but higher growth typically indicates a healthy referral program.
Focus on offering clear incentives, simplifying the referral process, and ensuring your product or service delivers exceptional value to users.
Regular monthly tracking helps you stay on top of your referral program’s performance and make necessary adjustments in real time.