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Answers to Frequently Asked Questions
1. No lost sales or dissatisfied clients
Customers are satisfied with their orders when return rates are minimal. They are not compelled to start a comeback. In severe circumstances, clients who get damaged or inaccurate orders may decide to shop with your competitors instead of you again. So, by lowering your return rate, you may improve customer satisfaction and keep more of your money.
2. There are no additional fees for returns
Ecommerce returns include not only having to forfeit the sale’s revenue but also having to pay additional expenses. These expenses include the price of shipping the item back, the price of performing quality inspections, the price of refurbishing, and the price of repackaging and refilling the item.
It is fairly easy to apply this formula. Divide the total number of returned items by the total number of things sold, then multiply the result by 100 to determine the e-commerce return rate. Your e-commerce return rate is that.