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Answers to Frequently Asked Questions
It is used to analyze customer retention rates by grouping users into cohorts and tracking their engagement over time.
The calculator divides the number of retained users in a cohort by the total number of users in that cohort, then multiplies by 100 to determine the retention rate. It uses the formula: Retention Rate = (Number of Retained Users in a Specific Period ÷ Total Number of Users in the Same Cohort) × 100
Yes! The tool supports cohort segmentation, allowing you to analyze retention for different user groups based on criteria like sign-up date, location, or product usage.
Absolutely. The calculator enables you to compare retention metrics across various time frames to identify patterns and trends.
By identifying cohorts with low retention, you can target these groups with tailored strategies such as improved onboarding, personalized offers, or enhanced support.
Yes. You can measure the effectiveness of marketing or retention campaigns by tracking cohort performance before and after campaign implementation.
The calculator definitely highlights cohorts with high retention rates, helping you focus efforts on maintaining and growing these valuable segments.
It’s recommended to update your data regularly—weekly, monthly, or after major campaigns—to ensure accurate and actionable insights.